Terms and privacy
The plain version of how WishFormed works and what happens to your information.
Refunds and our fit promise
Every piece is made just for you, so we cannot take it back for a change of mind. We do stand behind it:
- If it arrives damaged, or is not the piece shown in your preview, we will remake it or refund you, your choice.
- If it does not fit, tell us and we will correct the design and remake it once, free. If the remake still does not fit, we refund what you paid.
Write to us within 14 days of delivery with your order number and a clear photo that shows the problem. For a fit problem, include a ruler or tape measure in the photo so we can see what needs to change. We reply within two business days.
The promise covers one remake per order. It does not cover normal print lines or small differences in color and texture, damage from use, or a change of mind about the design, size, material or color you approved. We may ask you to send the piece back before a refund, and we may decline requests that misuse the promise.
Made to order
Every WishFormed piece is designed for one customer, from that customer's description, photo and measurements, and is made only after it is ordered. The 3D preview shows the design. Small differences in size, surface texture and color between the preview and the finished piece are normal for 3D printing.
Fit
How well a piece fits depends on the product details and measurements you give us. Please measure carefully and tell us if you are unsure. When you name a product, we may look up its published size, and when your photo includes a ruler, tape measure, coin or bank card we may read sizes from it, so that you have less to measure. The sizes we used are shown with your design, and you can correct any of them there. We look at every design before it is made, and we may write to you with a question first.
What we do not make
We do not make weapons, weapon parts or accessories, or realistic copies of them; sex toys or other sexual or explicit items; keys or tools for defeating locks; copies of brand logos, trademarked characters or other protected artwork (we can add your own words or a simple shape instead); or parts whose failure could put someone in danger, such as vehicle brake or steering parts, climbing or fall-protection gear, medical devices and child car-seat parts.
We can say no
We look at every order before it is made. We may decline to design or make any piece, and we may cancel any order before it is made, for any reason. If we cancel an order you have paid for, we refund it in full.
Using your piece
WishFormed pieces are custom-made plastic parts. They are not tested or certified for any purpose, including safety, load-bearing, electrical, medical, food-contact or child-safety uses. You decide whether a piece is suitable for what you want to do with it, and you are responsible for how it is installed and used. Check a piece before relying on it, and stop using it if it cracks, loosens or wears.
To the fullest extent the law allows, WishFormed is not responsible for injury, damage or loss that results from how a piece is used, modified or installed, and our total responsibility for any order is limited to the amount you paid for it. Nothing here takes away rights that the law says cannot be limited.
Shipping
We ship within the United States, and shipping is free. The price you see before paying is the whole price, apart from any sales tax shown at checkout.
Your information
To design and deliver your piece we collect what you tell us: your description, any photo you add, your answers and measurements, your name, your email address and your shipping address.
We use trusted service providers to do this work, and we share with each one only what it needs: an AI design service receives your description, photo and answers so the piece can be designed, and it may look up the published size of a product you name; the workshop that makes and ships your order receives the print file and your shipping address; and our payment processor, Stripe, handles your payment, so we never see or store your card number. We do not sell your information and we do not use advertising trackers.
The site uses one small cookie to limit how many designs a visitor can request in a day. Your finished designs are kept in your own browser so that you can come back to them; clearing your website data removes them.
Contact
Questions about an order or about these terms? Write to the email address at the bottom of our home page.